Refund policy

At Dynast Heir, every garment is created with careful attention to quality, construction, and presentation. We want you to feel confident in your purchase. This Return and Refund Policy explains when products may be returned, how refunds are handled, and what to do if there is a problem with your order.

By purchasing from Dynast Heir, you agree to the terms of this policy.

1. Return Period

Eligible items may be returned within 14 calendar days after delivery.

The return period begins on the date the shipping carrier marks the package as delivered. A return request must be submitted within this 14-day period.

After a return is approved, the package must be shipped back within seven calendar days of receiving the return instructions. Returns sent after that period may be refused.

Submitting a return request does not automatically guarantee that the return will be approved. All returned merchandise is inspected before a refund or store credit is issued.

2. Return Eligibility

To qualify for a return, the item must:

• Be unworn, unwashed, unused, and unaltered.
• Be free from stains, makeup, deodorant, fragrances, smoke, pet hair, lint, or other signs of wear.
• Include all original tags, labels, accessories, and packaging.
• Be returned in the same condition in which it was received.
• Be accompanied by valid proof of purchase from Dynast Heir.
• Meet all other requirements stated in this policy.

Trying on an item for fit is permitted, provided the item remains clean and in new, resalable condition.

Dynast Heir reserves the right to refuse a return when an item does not meet these requirements. Items returned in worn, damaged, washed, altered, incomplete, or unsanitary condition may be returned to the customer without a refund.

3. Items That Cannot Be Returned

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

• Items specifically marked Final Sale before purchase.
• Personalized or individually customized merchandise.
• Gift cards.
• Items that have been worn, washed, altered, tailored, or damaged after delivery.
• Items with removed or detached original tags.
• Items returned outside the applicable return period.
• Items purchased from another retailer, marketplace, reseller, or unauthorized third party.
• Free promotional items unless returned with the qualifying purchase.
• Products restricted from return for health or hygiene reasons, where applicable.

A product is not considered Final Sale merely because a discount code was used unless the product page or checkout clearly identified it as Final Sale.

4. Starting a Return

To request a return, contact:

Email: Official@dynastheir.com 

Include the following information:

• Your full name.
• Your order number.
• The email address used to place the order.
• The item or items you wish to return.
• The reason for the return.
• Photographs, when the product is damaged, defective, incorrect, or otherwise affected by a quality issue.

Do not send merchandise back without authorization. Unauthorized returns, including items sent to the address printed on the original package without approval, may be refused or delayed.

Once the return request is reviewed, Dynast Heir will provide return instructions and, when applicable, a return authorization number.

5. Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for all return shipping costs.

When Dynast Heir provides a prepaid return label for a standard return, the cost of that label may be deducted from the final refund. The estimated deduction will be disclosed before the return is completed.

For approved claims involving a damaged, defective, or incorrect item, Dynast Heir will provide a prepaid return label or another reasonable return solution at no additional cost to the customer.

Original shipping charges are nonrefundable unless:

• Dynast Heir shipped an incorrect item.
• The item was materially damaged or defective when delivered.
• The entire order was canceled before shipment.
• A refund of shipping charges is required by applicable law.

Customers using their own shipping method should select a trackable service and retain proof of shipment. Dynast Heir is not responsible for a return package that is lost or damaged before reaching the designated return facility.

The customer remains responsible for the returned item until the carrier records successful delivery to the authorized return address.

6. Return Packaging

Returned merchandise must be securely packaged to prevent damage during transit.

Whenever possible, use the original protective garment bag, box, or mailer. Do not attach shipping labels, tape, or markings directly to branded packaging that is intended to be part of the product presentation.

Dynast Heir may reduce or deny a refund when the returned product is damaged because it was inadequately packaged.

7. Inspections

All returns are inspected after delivery to the return facility.

Inspection may take up to five business days after the carrier confirms delivery. High-volume periods, product launches, and holidays may require additional processing time.

An approved return must match the item associated with the original order. Returning a different product, counterfeit item, used item, empty package, or product not purchased from Dynast Heir will result in denial of the refund and may lead to restrictions on future purchases.

If a return is denied, Dynast Heir will contact the customer using the email address connected to the order.

8. Refunds

Once a return is received, inspected, and approved, the refund will be issued to the original payment method.

Approved refunds generally include:

• The amount paid for the returned merchandise.
• Applicable sales tax associated with the returned merchandise.

Approved refunds generally do not include:

• Original shipping charges.
• Return shipping charges.
• Expedited shipping fees.
• International duties, customs fees, brokerage charges, or import taxes.
• Gift wrapping or other nonrefundable services.
• Discounts or promotional value that was not actually paid by the customer.

Refunds cannot normally be sent to a different card, bank account, digital wallet, or payment method.

Dynast Heir will generally issue an approved refund within five business days after completing the return inspection. Banks and payment providers may require additional time to post the refund to the customer’s account.

Depending on the financial institution, the refund may not appear immediately. Customers should contact their bank or card provider if an issued refund has not appeared after a reasonable processing period.

9. Partial Returns, Bundles, and Promotional Offers

When returning part of a bundle, outfit set, multipack, buy-one-get-one offer, or other promotion, the refund may be adjusted to reflect the price of the merchandise the customer keeps.

Any complimentary item received because of the original purchase must also be returned in new condition. If the complimentary item is not returned, its stated retail value may be deducted from the refund where permitted by law.

Shipping promotions are not redeemable for cash and do not create a refundable shipping value.

10. Exchanges

Due to limited inventory and seasonal product availability, direct exchanges are not guaranteed.

The recommended process is to return the original item for a refund and place a new order for the preferred size or color. Placing a new order does not guarantee that the original return will be approved.

When an exchange is offered, the replacement item will be shipped only after the original merchandise has been received and approved. Customers may be responsible for exchange shipping unless the exchange is required because Dynast Heir sent a damaged, defective, or incorrect product.

Price differences may apply when exchanging for a different product.

11. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

Contact Dynast Heir as soon as possible if:

• The wrong item, color, or size was delivered.
• The product arrived visibly damaged.
• The product contains a manufacturing defect.
• An item is missing from the package.

Reports should preferably be submitted within seven calendar days of delivery so that Dynast Heir can investigate the issue promptly.

The request should include clear photographs of:

• The complete product.
• The affected area.
• The exterior shipping package.
• The shipping label.
• Any visible transit damage.

Do not discard the product, packaging, shipping label, or packing materials while the claim is being reviewed.

Normal variations in fabric texture, garment measurements within the stated manufacturing tolerance, screen appearance, lighting, and minor differences between production batches are not automatically considered defects.

Damage caused by normal wear, improper washing, misuse, incorrect storage, accidents, unauthorized repairs, alterations, or failure to follow care instructions is not considered a manufacturing defect.

When a claim is approved, Dynast Heir may offer an appropriate replacement, repair, refund, or store credit based on the circumstances and available inventory.

12. Preorders

A preorder is a purchase for merchandise that has not yet been released, completed, or made available for immediate shipment.

The expected shipping period shown on a preorder product page is an estimate unless expressly stated otherwise. Production, quality-control, freight, customs, and other circumstances may affect the expected timeline.

Dynast Heir will provide updates when a material delay affects the expected shipping period. When Dynast Heir cannot ship within the promised timeframe, customers will be given the opportunity to:

• Accept the revised estimated shipping date; or
• Cancel the affected unshipped preorder for a full refund.

Preorders may be canceled for a full refund at any point before the order enters fulfillment, unless the product was clearly identified before purchase as personalized, individually customized, made-to-order, or otherwise noncancelable to the extent permitted by law.

Once a preorder has shipped, the standard return requirements in this policy apply.

When an order contains both preorder and in-stock merchandise, the items may be shipped together or separately. Any applicable shipping arrangement should be displayed at checkout or communicated after purchase.

13. Order Cancellations and Changes

Dynast Heir begins processing orders as quickly as possible. Requests to cancel an in-stock order, change the shipping address, or modify an item are not guaranteed after the order has been placed.

Contact [SUPPORT EMAIL] immediately with the order number and requested change.

An order cannot normally be canceled or modified after it has entered fulfillment or been transferred to a carrier. After delivery, the customer may request a return under this policy.

Customers are responsible for reviewing their selected products, sizes, colors, quantities, shipping method, and address before completing checkout.

14. Incorrect or Incomplete Addresses

The customer is responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect address, incomplete address, refused delivery, failed delivery attempts, or failure to collect the package, Dynast Heir may refund the eligible merchandise after it is returned and inspected.

Original shipping charges are nonrefundable. Any carrier return fees or additional shipping charges may also be deducted from the refund where permitted.

If the customer requests reshipment, the customer may be required to pay the new shipping cost.

Dynast Heir cannot guarantee recovery, replacement, or refund when a package is delivered to the address entered by the customer but that address was incorrect.

15. Lost, Missing, or Stolen Packages

Contact Dynast Heir promptly if tracking has not updated for an extended period or a package has not arrived by the expected delivery date.

For packages marked delivered but not located, customers should first:

• Verify the shipping address on the order.
• Check all entrances, mailrooms, parcel lockers, reception areas, and secure delivery locations.
• Ask household members, building staff, or neighbors whether they accepted the package.
• Allow a short period for a premature carrier delivery scan to update.

Dynast Heir will review available tracking information and may open an investigation with the carrier. Customers may be asked to complete a written statement, carrier claim, police report, or other verification when reasonably necessary.

A delivered scan will not automatically result in denial, but refunds and replacements are not automatic. Each claim will be evaluated using the available evidence, carrier findings, order history, delivery location, and applicable law.

16. Refused Deliveries

Refusing a package does not automatically qualify the order for a full refund.

If a refused package is returned to Dynast Heir, the merchandise will be inspected. Eligible merchandise may be refunded less original shipping, return shipping, carrier charges, duties, or other costs associated with the refusal, except where prohibited by law.

International customers should not refuse delivery solely to avoid customs charges. Customs authorities or carriers may abandon or destroy refused packages rather than returning them to Dynast Heir.

17. International Returns

International customers may request returns under the same general eligibility requirements unless mandatory local consumer law provides additional rights.

The customer is responsible for:

• International return shipping.
• Customs documentation.
• Duties, taxes, brokerage fees, and other return-related charges.
• Ensuring the package complies with carrier and customs requirements.

Customers should identify the package as returned merchandise where legally appropriate. Dynast Heir cannot reimburse charges caused by inaccurate customs declarations.

Original import duties, customs charges, brokerage fees, and taxes paid directly to a government, carrier, or third party are not normally refundable by Dynast Heir. Customers may need to contact the relevant authority to request reimbursement.

Nothing in this policy limits any non-waivable consumer rights provided by the laws of the customer’s country or region.

18. Gifts

Gift returns require valid proof of purchase.

When the purchaser paid directly through Dynast Heir, an approved refund will normally be issued to the purchaser’s original payment method. The gift recipient may be offered store credit where available.

Gift cards and promotional credits cannot be redeemed for cash except where required by law.

19. Store Credit

When store credit is offered and accepted, it will be issued electronically to the customer’s account or email address.

Store credit:

• Has no cash value.
• Cannot normally be transferred.
• Cannot be refunded to a payment card after it has been accepted.
• May be subject to separate expiration terms where legally permitted.
• Cannot be replaced when obtained or used through unauthorized access caused by the customer’s failure to secure their account.

This section does not limit any rights that cannot legally be waived.

20. Return Abuse and Fraud

Dynast Heir may refuse a return, refund, replacement, or future transaction when there is reasonable evidence of:

• Return fraud.
• Wardrobing or repeated wearing and returning.
• Counterfeit substitutions.
• Empty-box claims.
• Altered shipping records.
• Excessive or abusive return activity.
• False claims concerning delivery, damage, or missing merchandise.
• Unauthorized payment activity.
• Violation of this policy.

Orders and returns may be reviewed for fraud-prevention and loss-prevention purposes. Decisions will be made reasonably and in accordance with applicable law.

21. Payment Disputes and Chargebacks

Customers are encouraged to contact Dynast Heir before opening a payment dispute so that the issue can be reviewed and resolved directly.

Opening a chargeback does not guarantee a refund. Dynast Heir may provide the payment provider with order confirmations, policy acceptance records, customer communications, tracking information, delivery confirmation, photographs, and other relevant evidence.

This section does not prevent a customer from exercising legitimate rights through their bank, card issuer, payment provider, or applicable consumer-protection authority.

22. Changes to This Policy

Dynast Heir may revise this Return and Refund Policy periodically to reflect operational, legal, or business changes.

The policy in effect at the time of purchase will generally apply to that order unless a later version provides the customer with more favorable rights or applicable law requires otherwise.

The current effective date will appear at the beginning of this policy.

23. Legal Rights

This policy is intended to establish Dynast Heir’s standard return procedures. It does not exclude, restrict, or waive consumer rights that cannot legally be excluded, restricted, or waived.

Where this policy conflicts with applicable mandatory law, the mandatory law will control.

24. Contact Information

Questions, return requests, and order concerns should be sent to:

Dynast Heir
Email: Official@dynastheir.com
Website: DynastHeir.com
Business address: 1250 hazel lane 

Do not mail a return to the business address unless Dynast Heir has specifically authorized the return and confirmed the correct return location